Applies To: https://syracusefamilydentist.com (the “Site”) and related online services offered by Your Syracuse Family Dentist (“Your Syracuse Family Dentist,” “we,” “us,” or “our”).
Practice Contact
Your Syracuse Family Dentist
4627 Onondaga Blvd, Syracuse, NY 13219
315-477-9960
This Privacy Policy explains how we collect, use, and disclose personal information when you use our Site and online services. By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
Important Note About Health Information (HIPAA)
If you are a patient, certain information may be considered “Protected Health Information” (PHI) under HIPAA. Our HIPAA Notice of Privacy Practices explains how we use and disclose PHI and your rights regarding PHI. This Privacy Policy applies to website and online interactions and does not replace our HIPAA Notice of Privacy Practices. You may request a copy at our office and it is also available on our website under “Notices.”
We collect information directly from you and automatically from your device.
Identifiers & Contact Details
– Name
– Email address
– Phone number
– Mailing address (if provided)
– Any information you submit through contact or request forms
Appointment / Service Request Information
– Preferred appointment dates/times
– Reason for visit (for example, cleaning, tooth pain, consultation)
– Provider preferences (if applicable)
– Insurance information you choose to provide (for example, carrier name, member ID)
Health-Related Information You Choose to Submit Online
– Any medical or dental information you enter into Site forms (for example, symptoms, medications, allergies, medical history)
Note: If collected and maintained by the Practice, this information may be treated as PHI and handled in accordance with our HIPAA Notice of Privacy Practices.
Communications
– Emails, web form messages, and other communications you send us
– Customer service/support requests
– Reviews or testimonials you voluntarily provide
Payments (If Offered Online)
– If we offer online payments, payments are processed by third-party payment processors. We typically do not store full payment card details. We may receive confirmation details (for example, payment status and receipt information).
Device & Usage Data
– IP address
– Browser type, device type, operating system
– Pages visited, links clicked, time spent, session activity
– Referring/exit pages
Approximate Location
– Derived from your IP address for analytics and security purposes.
We may receive information from vendors that help us operate the Site and communications, such as:
– Website hosting and security providers
– Analytics providers (for example, Google Analytics)
– Advertising and measurement partners (for example, Google and Meta), if we run marketing campaigns
– Scheduling, CRM, form, and communications tools
Children
Our Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
We use personal information to:
– Operate, maintain, and improve the Site and online services
– Respond to inquiries and appointment requests
– Provide customer support and communicate with you
– Send appointment confirmations and reminders (when requested or where you have opted in, as applicable)
– Manage administrative and business operations (for example, internal recordkeeping, staffing, and quality improvement)
– Process payments (if applicable)
– Perform analytics to understand Site usage and improve user experience
– Measure the effectiveness of our marketing and communications (where permitted)
– Detect, prevent, and address technical, fraud, or security issues
– Comply with legal obligations and enforce our policies
We may disclose personal information to vendors who support our operations, such as:
– Website hosting and maintenance
– Security and fraud prevention
– Analytics providers
– Communications providers (email/SMS)
– CRM and scheduling tools
– Payment processors (if applicable)
These providers are permitted to use personal information only as needed to provide services to us.
To the extent information is considered PHI, we use and disclose PHI as permitted by HIPAA and described in our HIPAA Notice of Privacy Practices.
We may disclose information if we believe disclosure is necessary to:
– Comply with applicable law, regulation, legal process, or governmental request
– Protect the rights, safety, and security of our patients, users, practice, or others
– Detect and prevent fraud, security incidents, or misuse
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business, information may be transferred as part of that transaction.
Sale of Personal Information
We do not sell personal information for money. We may share limited information with analytics and advertising partners for performance measurement and marketing effectiveness, as described in this Policy.
If you opt in to receive texts from us (for example, appointment reminders or practice communications):
– Message frequency may vary.
– Message and data rates may apply.
– You can opt out at any time by replying STOP.
– You can request help by replying HELP or contacting us at 315-477-9960.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to provide the messaging service (for example, SMS platform providers/aggregators).
– You can control cookies through your browser settings.
– Some Site features may not function properly without essential cookies.
– If we send marketing emails (if applicable), you can unsubscribe using the link in the email.
– Opt out by replying STOP.
Depending on your location and applicable law, you may have rights to request access, correction, or deletion of certain personal information.
To submit a request, call 315-477-9960 or mail a written request to:
Your Syracuse Family Dentist
4627 Onondaga Blvd, Syracuse, NY 13219
We may need to verify your identity before fulfilling requests.
Note: Requests relating to patient records or PHI are handled under our HIPAA Notice of Privacy Practices.
We may use cookies and similar technologies for:
– Essential: core Site functionality
– Analytics: understanding Site usage and performance
– Security: fraud and threat detection
– Advertising & Measurement (if used): ad effectiveness and performance measurement
You can manage cookies via browser/device settings. Some browsers and extensions also support privacy signals (such as Global Privacy Control); where required by law, we will honor applicable signals.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
We retain personal information as long as needed to:
– Provide services and operate the Site
– Communicate with you
– Meet legal, regulatory, and recordkeeping requirements
– Resolve disputes and enforce agreements
Retention periods vary based on the type of information and the purpose for which it is collected.
Our Site may include links to third-party websites or embedded tools (for example, maps, scheduling widgets, social media). Their privacy practices are governed by their own policies, not this one. We encourage you to review their privacy policies.
We may update this Privacy Policy periodically. Changes are effective when posted with an updated Effective Date. If changes are material, we may provide additional notice as required by law.
Your Syracuse Family Dentist
4627 Onondaga Blvd, Syracuse, NY 13219
315-477-9960